Woman’s Shocking Subway Experience Goes Viral: Sitting in Poop and Returning Jeans to Rental Service!
If you think your day is bad, wait till you hear Tess Hill’s story. She became a viral sensation on TikTok after sharing a horrifying yet funny experience on the New York City subway, where she accidentally sat in human poop.
Tess shared her story in a TikTok video that now has over 10 million views. She explained how one October day, she was on a W train after returning boots to a Midtown store.
Looking for relief from the heat, she sat down—only to immediately realize something was wrong. She had unknowingly sat in someone else’s feces.
Her first reaction was shock and anger. “Why didn’t anyone warn me?” she thought. Despite the train being crowded, no one stopped her.
Embarrassed and smelling awful, she left the subway car, sobbing. Tess headed to the nearest Lululemon, explained her situation to the staff, and bought a new pair of leggings at a discount.
But the story didn’t end there. The jeans Tess was wearing were rented from Nuuly, a clothing rental company. After washing them twice, she returned the jeans without mentioning the incident.
Later, Nuuly discovered the story through her TikTok and clarified on social media that the jeans had been removed from circulation. They assured customers that all garments were professionally cleaned and sanitized.
Nuuly’s response used humor and empathy to handle the situation. They even joked about their “high cleaning standards” and supported Tess by confirming they wouldn’t charge anyone for “s— jeans.”
Surprisingly, Tess found humor in the situation. She joked about her poop story being the reason she went viral. “I love social media, so this has been fun for me,” she said.
She also shared how her family loves retelling the story, and she often gets requests from her mom to narrate it to friends.
The incident happened in 2023, but Tess continues to rent from Nuuly and even repurchases the same style of jeans. Her viral video has brought her laughs, followers, and comments, making her a relatable figure for many.
If you ever end up in a similar situation, Nuuly assures its customers that they understand accidents happen and will not penalize you for returning soiled clothes. As they said, “We love you guys and wouldn’t do that to you lol.”
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